A good complaint management program can help you retain members and avoid regulator intervention.
Member complaints are not a new thing. In fact, there most likely was a complaint about something on the first day that the first credit union opened its doors. It happens to the best of us. So why all the furor in recent years?
Well, now we have the Consumer Financial Protection Bureau.
In this thorough whitepaper, the Aux Compliance Team will examine best practices and regulator expectations for handling member complaints, including:
- Inviting Complaints
- Regulator Complaint Process
- Regulatory Requirements
- Credit Union Member Complaint Management Programs
- Staff Training
Please fill out the form below to download it.
