The Aux Compliance Team has just released a new resource for credit union compliance officers and anyone who touches the member complaint process at their organization. This complimentary, in-depth, 11 page whitepaper tackles the member complaint process from a compliance lens. Items like these are part of our Aux University, filled with credit union resources. Take a browse below and feel free to download!
A good complaint management program can help you retain members and avoid regulator intervention.
Member complaints are not a new thing. In fact, there most likely was a complaint about something on the first day that the first credit union opened its doors. It happens to the best of us. So why all the furor in recent years?
Well, now we have the Consumer Financial Protection Bureau.
In this whitepaper, Aux will examine best practices and regulator expectations for handling member complaints, including:
• Inviting Complaints
• Regulator Complaint Process
• Regulatory Requirements
• Credit Union Member Complaint Management Programs
• Staff Training
