May 24th, 2021
This month, Maddaux answers a common credit union question regarding TCPA. Our Head of Compliance Assistance Gaye DeCesare sits down with Maddaux to offer some straightforward clarification.
June 2021: Ask Maddaux
Q: Does the Telephone Consumer Protection Act (TCPA) apply if we want to call members directly?
A: No, the TCPA only applies when using autodialing software. Remember, the TCPA applies to text messages as well as phone calls. If you need to contact a member by manually dialing the phone number you have on file, you may certainly do so, but always consider any contact preferences provided by the member, as applicable.
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